Classic Tube Shipping

PAYMENT

Charge Cards

Classic Tube accepts Visa, Mastercard, and Discover. When placing your order be sure to indicate the card holders name, the credit card billing address, shipping address, home phone, phone where you can be reached during the day, credit card number and expiration date – and your name if different from person charging the order.

Classic Tube will process payment upon receipt of a properly completed order, prior to shipment. Items will be shipped as soon as practicable, based on supply, demand and uniqueness of items, but at the latest, within 30 days from receipt of a properly completed order. In the event any delay exceeds 30 days due to backordering or special production, you will be notified.

Personal Checks

To use personal checks or business checks to pre-pay orders, the name, address, and check number must be pre-printed on the check. Only first party checks will be accepted. Inquire about approval when placing your order. All orders paid by personal check are held pending bank clearance.

SALES TAX

Orders outside New York State are not required to pay sales tax. New York residents must add the appropriate current sales tax based on your county tax percentage.

PRICING

Prices in this catalog were in effect at the time of printing and supersede all prices in any previous publication. Prices and products in this catalog are subject to change without notice.

RETURNS

Should you need to return a part for refund, exchange or credit please contact our customer service department for a return authorization number (RGA) and instructions. Returned items must be in new/unused/resalable condition and must be accompanied by a copy of the invoice and return authorization number for us to process any claim. Classic Tube will not accept returned goods without a prior return authorization number. Freight charges are not refundable and customers will pay freight on all return orders. Returns could be subject to a restocking of up to 15%.

QUALITY STATEMENT

All Classic Tube products are manufactures in the U.S.A. to ISO/QS 9000 International Quality Control Standards and to S.A.E. and D.O.T. Specifications. Further, our stainless steel tubing and fittings exceeds the requirements of S.A.E. and D.O.T. specifications.

PRODUCT WARRANTY

Classic and Performance Specialties Inc. and Classic Tube warrants its manufactured products to the original purchaser. Products sold shall be free from defects in material and workmanship for the warranty period. Our obligation under this warranty is limited to one year from date of purchase. Any purchased or component products we use in the manufacture and assembly of a finished product shall carry its original manufacturers warranty. Under our warranty we will make good at our factory any part which may be returned to us with transportation charges prepaid, and which our examination shall disclose, to our satisfaction, to have been defective when shipped. Our obligation will be limited to the repair or exchange of any part or parts which may prove defective. This warranty shall not apply to any product or component thereof which has been repaired or altered outside of Classic Tube's factory.

PRODUCT LIABILITY

By placing an order with Classic & Performance Specialties Inc. DBA Classic Tube, the customer accepts that Classic Tube shall not be held liable for any and all damages, injury, loss and other claims, resulting from the inability, use or misuse of the product. Buyer or user accepts liability of all kinds associated with the use of all products.

SHIPPING

UPS Shipments

Most of our shipments are by United Parcel Service ground delivery. UPS requires a street address (UPS will not deliver to a P.O. Box). UPS tries to deliver a package three times before returning the order to Classic Tube. If no one is available to accept the merchandise, a notice will be left with further instructions. Please contact UPS immediately so your shipment will be delivered to you without delay. U.S. Mail and FedEx used upon request only.

How long will Ground Shipping take?

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UPS Oversized

For "OS"(oversized) items that can be shipped via UPS, oversize rates apply. Oversized items are charged in accordance with the UPS Dimensional Weight Formula (the average weight plus size and girth). Many products listed in this catalog are oversized. We reserve the right to charge an oversize fee on any order which contains a product that is oversized.

UPS 2nd and 3rd Day Air Delivery

Classic Tube offers UPS 2nd and 3rd Day Air Delivery which is available in the Continental U.S., Hawaii, and Alaska. The cost of 2nd day delivery is greater than normal UPS ground delivery and is based on UPS Dimensional Weight Formula. UPS will deliver the package(s) within 2 or 3 working days from the time the order is shipped (excluding Saturdays, Sundays and holidays).

UPS Overnight/Saturday Delivery

Classic Tube offers UPS next day delivery with same qualifications as UPS 2nd and 3rd Day Air Delivery. The cost is approximately 1/2 times greater than 2nd day delivery. Prepayment on credit card is required before shipment can be sent. Call your sales representative for rates regarding overnight delivery.

APO/FPO

Parcel post is the only means of shipping to an APO or FPO address. Due to size restrictions the maximum shipping box can be no larger than 72" width and girth combined. All military personnel must write or call to determine what size box will be used for the shipment. All orders that exceed these limitations will be shipped in accordance with customer approval.

Foreign orders

All foreign orders must be pre-paid before shipment can be sent. Due to various rate differences and depending on what items are being ordered, your freight fees will vary. It is important that you contact Classic Tube sales department for instructions regarding all foreign orders. Please enclose the items you intend to order so we may calculate the best – most efficient and inexpensive way – to ship your order. You will be solely responsible for the customs, duties and additional taxes.

Alaska and Hawaii

All Alaskan and Hawaiian orders are shipped via UPS 2nd Day Air Delivery whenever possible. All orders must be pre-paid with credit card, money order or check. UPS rates depend on the items being ordered. Contact our sales representatives for exact rates.

Damages Claims

Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify UPS so that all the steps necessary will be taken to insure a prompt replacement of any damaged goods. Notify Classic Tube's customer service department for instructions on returning damaged goods. Classic Tube is not responsible if notification is not given within 5 days of receipt.

 
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