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Shipping & Policies
PAYMENT
Charge Cards
Classic Tube accepts Visa, Mastercard, Discover, and American
Express. When placing your order be
sure to indicate the card holders
name, the credit card billing address,
shipping address, home phone, phone
where you can be reached during the
day, credit card number and expiration
date – and your name if different
from person charging the order.
Personal Checks
To use personal checks or business
checks to pre-pay orders, the name,
address, and check number must be
pre-printed on the check. Only first
party checks will be accepted. Inquire
about approval when placing your
order. All orders paid by personal check
are held pending bank clearance.
SALES TAX
Orders outside New York State are not
required to pay sales tax. New York
residents must add the appropriate
current sales tax based on your county
tax percentage.
PRICING
Prices in this catalog were in effect at
the time of printing and supersede all
prices in any previous publication.
Prices and products in this catalog
are subject to change without notice.
RETURNS
Should you need to return a part for
refund, exchange or credit please
contact our customer service department
for a return authorization number
(RGA) and instructions. Returned
items must be in new/unused/resalable
condition and must be accompanied
by a copy of the invoice and
return authorization number for us
to process any claim. Classic Tube
will not accept returned goods without
a prior return authorization number.
Freight charges are not refundable
and customers will pay freight
on all return orders. Returns could be
subject to a restocking of up to 15%.
QUALITY STATEMENT
All Classic Tube products are manufactures in the U.S.A. to ISO/QS 9000
International Quality Control Standards and to S.A.E. and D.O.T.
Specifications. Further, our stainless steel tubing and fittings
exceeds the requirements of S.A.E. and D.O.T. specifications.
PRODUCT WARRANTY
Classic and Performance Specialties Inc. and Classic Tube warrants its
manufactured products to the original purchaser. Products sold shall
be free from defects in material and workmanship for the warranty period.
Our obligation under this warranty is limited to one year from date of
purchase. Any purchased or component products we use in the
manufacture and assembly of a finished product shall carry its original
manufacturers warranty. Under our warranty we will make good at our
factory any part which may be returned to us with transportation charges
prepaid, and which our examination shall disclose, to our satisfaction, to
have been defective when shipped. Our obligation will be limited to
the repair or exchange of any part or parts which may prove defective.
This warranty shall not apply to any product or component thereof which has
been repaired or altered outside of Classic Tube's factory.
PRODUCT LIABILITY
By placing an order with Classic &
Performance Specialties Inc. DBA
Classic Tube, the customer accepts
that Classic Tube shall not be held
liable for any and all damages, injury,
loss and other claims, resulting from
the inability, use or misuse of the
product. Buyer or user accepts liability
of all kinds associated with the use
of all products.
SHIPPING
UPS Shipments
Most of our shipments are by United
Parcel Service ground delivery. UPS
requires a street address (UPS will
not deliver to a P.O. Box). UPS tries to
deliver a package three times before
returning the order to Classic Tube. If
no one is available to accept the merchandise,
a notice will be left with
further instructions. Please contact
UPS immediately so your shipment
will be delivered to you without delay.
U.S. Mail and FedEx used upon
request only.
UPS Oversized
For “OS”(oversized) items that can be
shipped via UPS, oversize rates apply.
Oversized items are charged in accordance
with the UPS Dimensional
Weight Formula (the average weight
plus size and girth). Many products
listed in this catalog are oversized.
We reserve the right to charge an
oversize fee on any order which contains
a product that is oversized.
UPS 2nd and 3rd Day Air Delivery
Classic Tube offers UPS 2nd and 3rd
Day Air Delivery which is available in
the Continental U.S., Hawaii, and
Alaska. The cost of 2nd day delivery
is greater than normal UPS ground
delivery and is based on UPS
Dimensional Weight Formula. UPS will
deliver the package(s) within 2 or 3
working days from the time the order
is shipped (excluding Saturdays,
Sundays and holidays).
UPS Overnight/Saturday Delivery
Classic Tube offers UPS next day
delivery with same qualifications as
UPS 2nd and 3rd Day Air Delivery. The
cost is approximately 1/2 times
greater than 2nd day delivery. Prepayment
on credit card is required
before shipment can be sent. Call
your sales representative for rates
regarding overnight delivery.
APO/FPO
Parcel post is the only means of shipping
to an APO or FPO address. Due
to size restrictions the maximum
shipping box can be no larger than
72” width and girth combined. All military
personnel must write or call to
determine what size box will be used
for the shipment. All orders that
exceed these limitations will be
shipped in accordance with customer
approval.
Foreign orders
All foreign orders must be pre-paid
before shipment can be sent. Due to
various rate differences and depending
on what items are being ordered,
your freight fees will vary. It is important
that you contact Classic Tube
sales department for instructions
regarding all foreign orders. Please
enclose the items you intend to order
so we may calculate the best – most
efficient and inexpensive way – to
ship your order. You will be solely
responsible for the customs, duties
and additional taxes.
Alaska and Hawaii
All Alaskan and Hawaiian orders are
shipped via UPS 2nd Day Air Delivery
whenever possible. All orders must be
pre-paid with credit card, money
order or check. UPS rates depend on
the items being ordered. Contact our
sales representatives for exact rates.
Damages Claims
Always check the contents of your
shipment in the presence of the person
delivering the merchandise.
Should any damage occur, immediately
notify UPS so that all the steps
necessary will be taken to insure a
prompt replacement of any damaged
goods. Notify Classic Tube's customer
service department for instructions on
returning damaged goods. Classic
Tube is not responsible if notification is not given within 5 days of receipt.
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